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The Benefits of a 24/7/365 Live Answering Service

24 hour answering service

Personal injury claims can come into your office at any time, day or night. If your law firm isn't available to take these calls or inquiries when they come, you may miss out on lucrative business opportunities. For this reason, you need to be able to provide a live response for customers at all times to effectively capture and convert every incoming lead. With a 24/7/365 live answering service, you can be sure that you will never miss out on a single lead.

This type of service offers many benefits for your firm, including:

1. The ability to capture calls outside of "normal" business hours

Important calls often come in on weekends, holidays or times when your business is closed for the day. While some of these calls may come from potential clients experiencing emergencies, others may come from people who simply cannot call during normal business hours because of work or other obligations. With the right answering service, you will be able to capture all leads, regardless of the day or time.

2. The ability to handle overflow

Some days and times are busier for your office than others. When your office receives more calls than it can handle, you may be forced to put clients on hold for long periods of time, leading to frustration and lost business. A live answering service can help you handle these overflow calls quickly and efficiently. Every overflow call can be screened by a trained professional and forwarded to the appropriate party, reducing wait times and minimizing lost leads.

3. The ability to cover all time zones

Most customer service hours end at 6:00 pm Eastern time. However, if you are located on the west coast, this can be problematic. Having a 24/7/365 live answering service ensures that you have all of the call support you need to cover customers in every time zone, regardless of the location of your office or your chosen business hours.

4. More conversions on the initial call

When you are not available to answer every call, you are forced to return excess calls. In many cases, the client in question will have already found another legal representative by the time you are able to make contact. When you have a live answering service, however, the professionals handling your calls will be able to collect intake data, deliver important documents and even schedule appointments. This stops the caller from "shopping" for other services and converts them into a client.


Regardless of your practice area, your law firm needs to be able to cover every call that comes into the office. Having a 24/7/365 live answering service ensures that you can capture every new lead, maximize conversions and improve overall client satisfaction. This service can also improve the efficiency of your firm's communications through call screening and call patching. At Alert Communications, we offer comprehensive live answering services and around-the-clock support. Please contact us today to learn more about how we can help your firm capture more leads and become more successful.

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Tags: Call Answering Best Practices

A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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