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From Contact to Contract: The Journey of a Legal Lead

Most callers seeking legal services want to hear more than just a friendly and supportive voice at the other end of the line, although that's a great place to start.

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What You Need to Know About Partnering with Alert Communications - FAQs

More and more law firms are discovering the benefits of partnering with a legal call center. Instead of wasting billable hours qualifying leads or performing intake, lawyers can outsource these...

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The Benefits of a Bilingual Answering Service for Your Law Firm

The U.S. has the second-largest Spanish-speaking population in the world, and the demand for Spanish-speaking lawyers and their staff has steadily increased since the 1980s. Yet, other than firms...

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6 Ways to Market a Mass Torts Practice and Attract New Leads

The challenge of finding general legal leads is nothing compared to the work necessary to find legal leads for a particular mass tort. Not only must law firms reach potential plaintiffs, but in...

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More Than Just Intake: 7 Features Your Legal Call Center Should Provide

While the term "call center" is used to refer to the facility where incoming calls are answered, it is important to distinguish between a "call center" and a "legal call center." A call center...

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How to Make Your Legal Call Center Part of Your Team

The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.

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Why Technology is an Important Factor in Choosing a Legal Intake Partner

Stephen R Covey, American educator and author of the book The 7 Habits of Highly Effective People, said: "The main thing is to keep the main thing the main thing." You probably chose the legal...

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4 Ways Technology Improves Client Experience During the Intake Process

Providing an excellent experience for your potential clients is often the difference between a lead resorting to calling one of your competitors and developing a long-term attorney-client...

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Law Firm Technology 101

Technology is becoming paramount in law firm processes, helping you track your potential clients and keep existing clients satisfied and well served. From the time a prospect reaches out for more...

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5 Costly Technology Pitfalls to Avoid During the Legal Intake Process

No matter how big or small your firm is, the importance of technology in the legal client intake process should not go unnoticed.

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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