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Pricing of a Call Center: What is Fair?

Many law firms recognize the critical need to partner with a call center to help ease the burden on their legal team. An important consideration when choosing a legal answering service to partner...

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How to Convert More Web Leads in Your Firm

In today’s digital landscape, a lot of business happens online. Even for legal firms, there’s a good chance a large portion of your leads may come through website forms or online contact.

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How to Determine the Costs of Legal Answering Services

When it comes to legal answering services, you may be questioning whether the services you receive are worth the investment. Legal call centers provide many useful services, including 24-7 call...

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5 Tips for Improving Your Law Firm Marketing ROI

Like many law firms, you likely make significant investments in marketing campaigns to drive lead generation. In return, you expect higher client conversions and great marketing return on...

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Is it Too Risky? Your Data Security Questions Answered

Data security is a major concern in today’s digital landscape, and for good reason. There are a number of harmful cybersecurity threats and vulnerabilities - including Trojans, Viruses, Malwares...

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What Size Law Firm Benefits from a Call Center?

Regardless of the size of your law firm, you will face many challenges when it comes to handling incoming calls. This includes acquiring the proper tools, resources and support to capture and...

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How a Legal Intake Service Can Reduce Your Staffing Needs

With a receptionist in charge of the front desk at your law firm, you can ensure all client correspondence and scheduling is managed to your expectations. They can act as a primary point of...

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The Major Differences in Legal Call Centers (and What You Should Look For)

You’ve probably encountered several legal call centers, each with a common goal - to help you maximize the efficiency and profitability of your firm by handling your incoming calls and inquiries....

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Talk Time vs. Work Time: What Do They Mean for Law Firms?

When you partner with a legal call center, you have to consider two key metrics, talk time and work time, to get the most value of this partnership.

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The Common Misconceptions of Working With a Legal Call Center

A law firm gains many benefits by working with a legal call center, such as being able to connect with new clients 24-7-365 and “closing the deal” with a prospect right away instead of leaving him...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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      The Real Impact of Inbound Response

      When running large marketing or direct response campaigns for your law office, you need tools and systems in place to capture as many leads as[...]

      Litigation Update: Proton Pump Inhibitors

      Proton pump inhibitors (PPIs), common heartburn medication, are traditionally considered safe and well-tolerated. Recent research and pending[...]