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Alert Communications Blog

Best Practices for Law Firms Working Remotely

As the world is battling the COVID-19 pandemic, law firms are adjusting to the new reality: social distancing and remote work. While some law firm employees will adapt to home offices naturally,...

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How to Optimize Electronic Signatures (E-Sign) at Your Law Firm

Many law firms are already using electronic signatures, also known as e-sign, to make it easier for customers to sign and submit contracts and paperwork. Since 2000, it has been a legitimate...

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A Look Inside Our Legal Call Center

What goes on in a legal call center? What does it really look like inside? We'd like to take you on a tour through ours -- virtually speaking.

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Converting Legal Leads: Lawyers vs. Legal Intake Specialists

Many lawyers attempt to save money by responding to and converting incoming leads themselves. Lawyers have many skills that overlap with those needed to convert legal leads, including a superior...

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Legal Intake Outsourcing: Pros and Cons

A potential lead's initial contact with your intake team is the first glimpse they have into your law firm. A bad experience could mean a quick end to that prospect's journey with your practice.

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Is Legal Call Center Intake One-Size-Fits-All?

At first glance, a one-size-fits-all legal call center appears to be the easiest and most affordable method for handling prospective clients, especially when you're not in the office.

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The Ideal Intake Hold Time and Why It Matters

Firms and their staff members can become easily overwhelmed trying to accommodate a growing supply of potential new clients, which can lead to losing thousands in revenue.

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How Your Legal Intake Center Converts Web Leads

In today's hyper-competitive legal landscape, ensuring that you capitalize on every lead is a crucial component of your law firm’s overall success. Not just for incoming calls, but also web...

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8 Ways We Train Our Legal Intake Specialists

One hesitation many law firms have about using a legal call center for outsourced intake is the fear that untrained or poorly trained individuals will drive away potential clients.

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Recorded Webinar: Outsourcing Legal Intake for Success

On Friday, December 6th at 11 a.m. PST / 2 p.m. EST, Alert Communication’s Sales & Marketing Director Tom Ball will share how law firms have increased their conversion rates by over 45% when...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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      How Law Firms Deal with Call Overflow

      More than 42% of law firms consistently lose leads due to their call overflow practices. When lines are busy, many law firms allow calls to go[...]