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Responsiveness: The Key to Higher Client Conversion

As much as 42 percent of the time, law firms take three days or more to respond to voicemails or web generated form. Poor responsiveness is costly for law firms, which can lose leads,...

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What Is a Warm Transfer?

On any given day, laws firms can receive an influx of calls from existing and potential clients, putting additional strain on already time-strapped attorneys. To help alleviate this common...

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Is it Too Risky? Your Data Security Questions Answered

Data security is a major concern in today’s digital landscape, and for good reason. There are a number of harmful cybersecurity threats and vulnerabilities - including Trojans, Viruses, Malwares...

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How to Capture Legal Leads From Multiple Marketing Channels

In today’s digital world, legal leads can emerge from a variety of marketing channels, including phone, web, chat, email and even text. What’s more, these leads can come in any day and at any time.

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Why You Need a Bilingual Call Answering Service

One of the strengths of America, as a nation, is its diversity. The country is comprised of millions of individuals representing a myriad of different races, ethnicities and cultures.

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The True Costs of a Receptionist (and How Alert Can Help You Save Money)

Receptionists play a critical role in law firms. They are typically the primary points of contact and the gatekeepers within the office, plus they have a number of responsibilities that go beyond...

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How a Bilingual Legal Answering Service Can Improve Client Retention and Loyalty

More than 350 different languages are spoken in homes across the United States with Spanish following close behind English in popularity, as reported by the United States Census Bureau. As the...

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3 Simple Ways to Show Love to Your Legal Clients

Today is the international day of love, so why not celebrate by showing some love to those who keep your law firm running?

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Are Your Legal Answering Services Hurting or Helping Your Business?

Is your legal answering service meeting your business needs? Are they pushing you closer toward your goals, or delivering poor results? The answers to these questions are critical to the success...

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Is Your Legal Answering Service Just Not Cutting it?

Your law firm staff can’t be on call 24/7, but you have potential clients who will call at all hours of the day. A legal answering service allows you to have this additional coverage and support...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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      The Real Impact of Inbound Response

      When running large marketing or direct response campaigns for your law office, you need tools and systems in place to capture as many leads as[...]

      Litigation Update: Proton Pump Inhibitors

      Proton pump inhibitors (PPIs), common heartburn medication, are traditionally considered safe and well-tolerated. Recent research and pending[...]