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The Benefits of a Bilingual Answering Service for Your Law Firm

The U.S. has the second-largest Spanish-speaking population in the world, and the demand for Spanish-speaking lawyers and their staff has steadily increased since the 1980s. Yet, other than firms...

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How to Make Your Legal Call Center Part of Your Team

The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.

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The Difference Between Overflow vs. After-Hours Coverage

If you want to increase revenue for your firm, it's critical to have a live person answer the phone when potential clients call the office. Sometimes this practice extends only to office hours or...

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Does Your Call Center Supply a Virtual Receptionist or Team of Intake Specialists?

When choosing a call center to assist with legal intake for your law firm, you have two options: virtual receptionists or legal intake specialists. We've put together some information regarding...

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Alert's Improved Library of Resources for Growing Firms

At Alert Communications, our goal is to help law firms succeed. One way we do this is through our resource center. Here, you will find a wide range of resources to help you improve your client...

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The Real Impact of Inbound Response

When running large marketing or direct response campaigns for your law office, you need tools and systems in place to capture as many leads as possible. That’s where inbound response and call...

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How to Accurately Compare Call Centers

Partnering with a legal call center can help your law firm convert more potential clients into paying clients, without added work on your part. But it’s important to choose the right call center.

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Responsiveness: The Key to Higher Client Conversion

As much as 42 percent of the time, law firms take three days or more to respond to voicemails or web generated form. Poor responsiveness is costly for law firms, which can lose leads,...

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The Benefits of a 24/7/365 Live Answering Service

Personal injury claims can come into your office at any time, day or night. If your law firm isn't available to take these calls or inquiries when they come, you may miss out on lucrative business...

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What is Patch Time and How Does it Work?

If you want to maximize the success of your law firm, you need to be able to provide excellent customer service around the clock. However, because you can’t be in the office all the time, you need...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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