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How Law Firms Deal with Call Overflow

More than 42% of law firms consistently lose leads due to their call overflow practices. When lines are busy, many law firms allow calls to go straight to voicemail. Some won't answer them for...

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Best Practices for Law Firms Working Remotely

As the world is battling the COVID-19 pandemic, law firms are adjusting to the new reality: social distancing and remote work. While some law firm employees will adapt to home offices naturally,...

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A Look Inside Our Legal Call Center

What goes on in a legal call center? What does it really look like inside? We'd like to take you on a tour through ours -- virtually speaking.

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Converting Legal Leads: Lawyers vs. Legal Intake Specialists

Many lawyers attempt to save money by responding to and converting incoming leads themselves. Lawyers have many skills that overlap with those needed to convert legal leads, including a superior...

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Is Legal Call Center Intake One-Size-Fits-All?

At first glance, a one-size-fits-all legal call center appears to be the easiest and most affordable method for handling prospective clients, especially when you're not in the office.

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The Ideal Intake Hold Time and Why It Matters

Firms and their staff members can become easily overwhelmed trying to accommodate a growing supply of potential new clients, which can lead to losing thousands in revenue.

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8 Ways We Train Our Legal Intake Specialists

One hesitation many law firms have about using a legal call center for outsourced intake is the fear that untrained or poorly trained individuals will drive away potential clients.

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The Benefits of a Bilingual Answering Service for Your Law Firm

The U.S. has the second-largest Spanish-speaking population in the world, and the demand for Spanish-speaking lawyers and their staff has steadily increased since the 1980s. Yet, other than firms...

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How to Make Your Legal Call Center Part of Your Team

The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.

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The Difference Between Overflow vs. After-Hours Coverage

If you want to increase revenue for your firm, it's critical to have a live person answer the phone when potential clients call the office. Sometimes this practice extends only to office hours or...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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      How Law Firms Deal with Call Overflow

      More than 42% of law firms consistently lose leads due to their call overflow practices. When lines are busy, many law firms allow calls to go[...]