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The Benefits of a 24/7/365 Live Answering Service

Personal injury claims can come into your office at any time, day or night. If your law firm isn't available to take these calls or inquiries when they come, you may miss out on lucrative business...

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What is Patch Time and How Does it Work?

If you want to maximize the success of your law firm, you need to be able to provide excellent customer service around the clock. However, because you can’t be in the office all the time, you need...

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Is Your Call Center in the USA?

Many U.S. businesses have decided to outsource their call centers overseas in the past few years. One of the main reasons is to save money.

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The Major Differences in Legal Call Centers (and What You Should Look For)

You’ve probably encountered several legal call centers, each with a common goal - to help you maximize the efficiency and profitability of your firm by handling your incoming calls and inquiries....

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The Important Role of Empathy Training in Legal Intake

Many law firms serve clients who are dealing with tough, emotionally-charged situations. This is especially true in the areas of family law and personal injury law. These clients usually have to...

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The True Costs of a Receptionist (and How Alert Can Help You Save Money)

Receptionists play a critical role in law firms. They are typically the primary points of contact and the gatekeepers within the office, plus they have a number of responsibilities that go beyond...

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What is Call Patching and Why is it Important to Law Firms?

As your law firm staff works with your existing clients, who dedicates their time to answering the incoming calls to your firm? If you do not have dedicated intake specialists, or the number of...

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3 Simple Ways to Show Love to Your Legal Clients

Today is the international day of love, so why not celebrate by showing some love to those who keep your law firm running?

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Legal Inbound Call Services Will Improve Attorney-Client Relationships

Do you feel like your law firm is losing leads due to poor call answering habits?

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The Training Process of a Legal Intake Specialist

Many attorneys fear outsourcing their legal intake could potentially jeopardize their business due to call center operators not being equipped to respond to law firm inquiries.

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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