Popular HIV drugs—with key ingredient Tenofovir Disoproxil Fumarate— and their drugmakers have become subject of litigation. Here’s what is[...]
Alert's Improved Library of Resources for Growing Firms
At Alert Communications, our goal is to help law firms succeed. One way we do this is through our resource center. Here, you will find a wide range of resources to help you improve your client...
The Real Impact of Inbound Response
When running large marketing or direct response campaigns for your law office, you need tools and systems in place to capture as many leads as possible. That’s where inbound response and call...
How to Accurately Compare Call Centers
Partnering with a legal call center can help your law firm convert more potential clients into paying clients, without added work on your part. But it’s important to choose the right call center.
Responsiveness: The Key to Higher Client Conversion
As much as 42 percent of the time, law firms take three days or more to respond to voicemails or web generated form. Poor responsiveness is costly for law firms, which can lose leads,...
The Benefits of a 24/7/365 Live Answering Service
Personal injury claims can come into your office at any time, day or night. If your law firm isn't available to take these calls or inquiries when they come, you may miss out on lucrative business...
What is Patch Time and How Does it Work?
If you want to maximize the success of your law firm, you need to be able to provide excellent customer service around the clock. However, because you can’t be in the office all the time, you need...
Is Your Call Center in the USA?
Many U.S. businesses have decided to outsource their call centers overseas in the past few years. One of the main reasons is to save money.
The Major Differences in Legal Call Centers (and What You Should Look For)
You’ve probably encountered several legal call centers, each with a common goal - to help you maximize the efficiency and profitability of your firm by handling your incoming calls and inquiries....
The Important Role of Empathy Training in Legal Intake
Many law firms serve clients who are dealing with tough, emotionally-charged situations. This is especially true in the areas of family law and personal injury law. These clients usually have to...
