More than 42% of law firms consistently lose leads due to their call overflow practices. When lines are busy, many law firms allow calls to go[...]
How Law Firms Deal with Call Overflow
More than 42% of law firms consistently lose leads due to their call overflow practices. When lines are busy, many law firms allow calls to go straight to voicemail. Some won't answer them for...
Best Practices for Law Firms Working Remotely
As the world is battling the COVID-19 pandemic, law firms are adjusting to the new reality: social distancing and remote work. While some law firm employees will adapt to home offices naturally,...
A Look Inside Our Legal Call Center
What goes on in a legal call center? What does it really look like inside? We'd like to take you on a tour through ours -- virtually speaking.
Converting Legal Leads: Lawyers vs. Legal Intake Specialists
Many lawyers attempt to save money by responding to and converting incoming leads themselves. Lawyers have many skills that overlap with those needed to convert legal leads, including a superior...
Is Legal Call Center Intake One-Size-Fits-All?
At first glance, a one-size-fits-all legal call center appears to be the easiest and most affordable method for handling prospective clients, especially when you're not in the office.
The Ideal Intake Hold Time and Why It Matters
Firms and their staff members can become easily overwhelmed trying to accommodate a growing supply of potential new clients, which can lead to losing thousands in revenue.
8 Ways We Train Our Legal Intake Specialists
One hesitation many law firms have about using a legal call center for outsourced intake is the fear that untrained or poorly trained individuals will drive away potential clients.
The Benefits of a Bilingual Answering Service for Your Law Firm
The U.S. has the second-largest Spanish-speaking population in the world, and the demand for Spanish-speaking lawyers and their staff has steadily increased since the 1980s. Yet, other than firms...
How to Make Your Legal Call Center Part of Your Team
The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.
