With the right marketing, mass tort campaigns have the potential to attract a large number of legal leads to your law firm. However, to actually[...]
The Major Differences in Legal Call Centers (and What You Should Look For)
You’ve probably encountered several legal call centers, each with a common goal - to help you maximize the efficiency and profitability of your firm by handling your incoming calls and inquiries....
The Important Role of Empathy Training in Legal Intake
Many law firms serve clients who are dealing with tough, emotionally-charged situations. This is especially true in the areas of family law and personal injury law. These clients usually have to...
The True Costs of a Receptionist (and How Alert Can Help You Save Money)
Receptionists play a critical role in law firms. They are typically the primary points of contact and the gatekeepers within the office, plus they have a number of responsibilities that go beyond...
What is Call Patching and Why is it Important to Law Firms?
As your law firm staff works with your existing clients, who dedicates their time to answering the incoming calls to your firm? If you do not have dedicated intake specialists, or the number of...
3 Simple Ways to Show Love to Your Legal Clients
Today is the international day of love, so why not celebrate by showing some love to those who keep your law firm running?
Legal Inbound Call Services Will Improve Attorney-Client Relationships
Do you feel like your law firm is losing leads due to poor call answering habits?
The Training Process of a Legal Intake Specialist
Many attorneys fear outsourcing their legal intake could potentially jeopardize their business due to call center operators not being equipped to respond to law firm inquiries.
6 Best Practices to Help Ensure You’re Turning Contacts into Clients on the First Call
One of the central goals for a law firm is to convert leads into signed, paying clients on the very first call. Achieving this goal is crucial because it “stops the shopping,” keeping clients...
Guide to Hiring an Answering Service for Attorneys
We’ve said it before, and we’ll say it again—not all call centers are created equal.
