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Alert Communications Blog

Legal Intake Outsourcing: Pros and Cons

A potential lead's initial contact with your intake team is the first glimpse they have into your law firm. A bad experience could mean a quick end to that prospect's journey with your practice.

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Should You Hire a Call Center for Your Growing Legal Firm?

Your law firm is on the precipice. You have the potential for big growth and you need to bring on more staff to handle the increased workload. One way for your firm to do this is through hiring,...

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Customization is Key for Legal Call Centers

When your law firm decides to partner with a legal call center, it is important to look for a company that can customize the whole experience to meet your firm's needs.

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What You Need to Know About Partnering with Alert Communications: FAQs

More and more law firms are discovering the benefits of partnering with a legal call center. Instead of wasting billable hours qualifying leads or performing intake, lawyers can outsource these...

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Recorded Webinar: Outsourcing Legal Intake for Success

On Friday, December 6th at 11 a.m. PST / 2 p.m. EST, Alert Communication’s SVP of Business Development, Tom Ball, will share how law firms have increased their conversion rates by over 45% when...

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How to Make Your Legal Call Center Part of Your Team

The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.

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How to Improve Client Intake Without Hiring Additional Staff

Providing a superior client experience starts from the moment a prospective client calls your office the very first time. That first phone call, focused on intake, is key. Improving your legal...

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Pricing of a Call Center: What is Fair?

Many law firms recognize the critical need to partner with a call center to help ease the burden on their legal team. An important consideration when choosing a legal answering service to partner...

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Is it Too Risky? Your Data Security Questions Answered

Data security is a major concern in today’s digital landscape, and for good reason. There are a number of harmful cybersecurity threats and vulnerabilities - including Trojans, Viruses, Malwares...

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True Costs of a Receptionist (and How Alert Can Help You Save Money)

Receptionists play a critical role in law firms. They are typically the primary points of contact and the gatekeepers within the office, plus they have a number of responsibilities that go beyond...

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A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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