Most callers seeking legal services want to hear more than just a friendly and supportive voice at the other end of the line, although that's a[...]
How to Make Your Legal Call Center Part of Your Team
The legal call center you partner with should be an extension of your law firm’s staff, and the relationship should feel like everyone is part of the same team.
What is going on with the Gadolinium Litigation?
Individuals are filing lawsuits against Gadolinium manufacturers based on claims that Gadolinium-based contrast dyes, used for MRI exams, can cause various health issues. Here’s what you should...
Will we see you at the RPWB Litigation Seminar?
Richardson, Patrick, Westbrook & Brickman, LLC is hosting its annual Litigation Seminar this year at The Dewberry Hotel and Charleston Gaillard Center on November 14-15, 2019. For those attending,...
The Difference Between Overflow vs. After-Hours Coverage
If you want to increase revenue for your firm, it's critical to have a live person answer the phone when potential clients call the office. Sometimes this practice extends only to office hours or...
The Top 4 Do's and Don'ts for Legal Intake Technology
We live in a world where consumers demand instant access to information and expert customer service 24/7. These high expectations carry over when they are sick, injured or in need of legal advice....
See You at the 32nd Annual AILA California Chapters Conference!
For those attending the 32nd Annual AILA California Chapters Conference (AILA CCC) in Monterey, we look forward to seeing you soon!
Does Your Call Center Supply a Virtual Receptionist or Team of Intake Specialists?
When choosing a call center to assist with legal intake for your law firm, you have two options: virtual receptionists or legal intake specialists. We've put together some information regarding...
Why Technology is an Important Factor in Choosing a Legal Intake Partner
Stephen R Covey, American educator and author of the book The 7 Habits of Highly Effective People, said: "The main thing is to keep the main thing the main thing." You probably chose the legal...
10 Questions You Should Ask When Choosing a Legal Call Center
When choosing a legal call center to help with client intake for your law firm, you’ll want to evaluate the quality of the service provided to both your firm and your potential clients.
