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Law Firm Answering Service for the Holidays

Holidays are Coming law firm answering service

Fall is officially here and the holiday season is right around the corner.

With holidays comes joy and cheer—but also stress. You may be worried about juggling family with work and keeping your law firm running smoothly.

If you want to shut your doors from Christmas Eve to New Year’s Day, or even for just a few days to truly focus on family, a law firm answering service is your solution.

Here are three reasons to hire a law firm answering service this holiday season.

Save Money

Hiring a law firm answering service can cut holiday pay and overtime costs.

The holiday season is typically a slow time for most businesses, but when it comes to accidents and injuries, there is no timeline. At a law firm, calls can come in from legal clients at any time—during after-hours, on weekends, or holidays.

That said, it’s essential to allow your employees time to spend with family, too. Not to mention, it’s not ideal to pay a full-time employee to sit in an office all day by themselves, just waiting to answer calls.

This can all be solved economically with a law firm answering service.

An answering service will take care of the calls and forward you all the important messages, so you will be in the loop but also have plenty of stress-free time to enjoy with friends and family throughout the holiday season.

Avoid Multitasking

Whether you realize it or not, when you try to balance too many things at a time, you become less effective and less successful at each task.

During the holiday season, you might find yourself trying to give your law firm and your family absolute, undivided attention. However, in attempting to focus your attention on both places, you are (in fact) divided.

It’s called multitasking, or task-switching to be more technical, which we discussed in a past blog post. We all do it! However, it’s entirely ineffective and can lead to neglect on either side—your law firm or your family.

Fortunately, a law firm answering service can help you focus your attention on what’s most important to you during the holidays.

Don’t Rely on Voicemail

You probably know by now that voicemail is not the answer in any situation.

According to Consumer Reports, out of a 1,016-person survey, 75% considered it highly annoying when they could not reach a live person on the phone.

Legal consumers (and everyone else for that matter) expect and want more than an automated-voice message. They need real human voices in times of turmoil.

Letting calls go to an automated machine while you’re away on holiday can be detrimental to your business.

When you are unable to answer the phone to capture every lead, they will continue shopping and move along to the next law firm on their list.

Likewise, your current clients who might have questions or concerns while you’re away should be taken into consideration, as well.

Make sure if you close your doors to enjoy the holiday season that there’s still a real human voice to answer incoming calls. This type of service can easily be provided to your deserving clients when you hire a law firm answering service.

Alert Can Help You Relax This Holiday Season

Are you considering hiring a law firm answering service so you can relax this holiday season while still taking care of your legal clients and keeping your law firm thriving?

We want to help! We provide call, intake, and contract services to support law firms, big and small. We’ll take care of business so you can be stress-free this holiday season. For more information, visit https://www.alertcommunications.com or call 844-694-6825.

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Tags: Call Answering Best Practices, Law Firm Growth Strategies, Admin Support for Law Firms, Client Intakes Best Practices

A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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