Every law firm struggles with fleshing out and expanding departments to provide their clients with truly specialized services they want and need.This is where out-of-house specialized legal answering services can make a difference. They help law firms grow and flourish, and most importantly, give their clients the attention they deserve.
Here’s the challenge: finding the right service to represent your firm.
When you decide to hire a legal answering service, here are the specific specialized services you need to look for.
Catered for the Legal Industry Only
The point of hiring an answering service is to act as a seamless extension of your law firm.
To achieve this, the service answering calls for your firm must be well-versed in legal terminology, so they know how to communicate with your clients and answer questions accurately.
What’s the point of hiring a service if they can’t answer all of your client’s questions, and the calls end up going straight back to you?
A non-specialized answering service doesn’t provide proper training for its call-handlers, whereas specialized services continually train their intake specialists in up-to-date legal terminology.
Your callers will never know the person picking up the phone isn’t sitting in your actual law firm.
With an answering service that provides specialized services for law firms, you’ll never have to worry about losing potential clients because the answering service didn’t properly train their agents.
Empathy Vs. Sympathy
Empathy training is also vital when it comes to dealing with clients in the legal industry.
On top of being well-versed in legal terminology, answering calls for a law firm requires a unique tone. It’s vastly different from answering calls for just any business, which often requires a cheery, upbeat vibe.
Potential clients who reach out to your law firm are most likely in a time of need and are dealing with a sensitive situation. They will be in a very vulnerable state.
It’s important to make sure the answering service you hire is empathetic, understanding, and supportive of their situation. This builds trust between the client and your firm.
If not, the caller will most likely feel uncomfortable. They’ll move on to another firm that cares more deeply about their needs.
Empathy is one of the most important of the specialized services for law firms you should look for when searching for a legal answering service.
The final specialized service significant to the success of your law firm is customized reporting.
Reporting provides information, and information is power!
A specialized service will provide you with the facts when you need them and how you need them. This reporting can help you tap into your firm's analytics and figure out what’s working and what isn’t.
You’ll be able to answer questions like: what time of day do potential clients frequent your website most often, why is a marketing campaign working, or not working?
This information can then help your firm create upcoming targeted and effective advertising campaigns to bring in even more leads in the future.
Sorting through this information can be a daunting task, but specialized services for law firms make it easy by doing the legwork for you to help you maximize your return on investment.
Alert Provides Specialized Services for Law Firms
Are you ready to increase profits by hiring a specialized service to give your clients the care and responsiveness they require in times of need?
Alert Communications can help!
We provide specialized answering services for law firms, so our intake specialists are continually trained in legal terminology and empathy. You can rest assured knowing your clients will be taken care of.
We will also provide your firm with completely customizable transparency reporting whenever you want—such as abandoned call reports, hold time reports, and marketing reports. This will give you the information you need to market to and attract more legal clients in the future.
Once you experience Alert Communications specialized services for law firms, you’ll never go back. For more information, visit https://www.alertcommunications.com or call 844-694-6825.