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Retainer & Contract Services Overview


Experienced intake specialists can take your leads from initial contact to an e-signed contract without breaking contact. Alert’s retainer & contract services uses a proprietary lead tracking experience to ensure a smooth transition as a new potential client.

Retainer services are meant to be an immediate response for incoming leads from any marketing or mass tort campaign, at any time. These leads may come in via phone, web form, chat, email, text. Highly-trained intake specialists help take these leads from initial contact to an e-signed retainer contract, sometimes even on the very first call, so potential clients can’t slip away.

Retainer services are executed most efficiently and successfully through e-sign (as opposed to traditional paper contacts sent via “snail mail”). Some e-sign providers include DocuSign and eSign.

Professional legal answering services have advanced lead tracking systems, driven by robust software, which automatically identify the stage your leads are currently in. Those leads are then connected with the next available intake specialist, making sure your potential clients receive the information they need at the most important stages of the intake process.

A superior legal call center with retainer services knows the importance of calendar scheduling. They also apply their expert training in empathy, psychology, and legal terminology to build rapport and make callers feel comfortable enough to set an appointment and take those next steps.

Please watch this video to learn more! For more information, feel free to contact us or call 844-694-6825.

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Tags: Videos, Legal Marketing Lead Response

A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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