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Alert Communications Overview


Alert Communications services thousands of attorneys across the nation and has completed millions of new client intakes for law firms and legal marketing companies. We are the largest independent and most awarded around-the-clock legal intake call center in the U.S. Our knowledgeable intake specialists handle legal calls and web leads with care and professionalism. Our customized services help law firms increase their potential client conversion rates, and our state-of-the-art digital technology, bilingual services, and commitment to customer service connects law firms with success 24/7/365.

How Does Alert Help Law Firms?

Alert provides the coverage law firms need to answer, respond to, qualify, and convert incoming legal leads, whether they come in via phone, web, email, text or chat. They do this around-the-clock or for overflow, off-hours, weekends and holidays. All of this is done with the help of Alert’s expert legal intake specialists who act as an extension of any law firm. These specialists are continually trained in legal terminology, empathy, legal intake and call control. They understand the different types of law and can classify and qualify cases correctly with the right amount of skill and confidence necessary.

Here's are some of Alert's many features:

  • Customized Intake
  • Virtual Receptionist Services
  • Web Form Lead Response
  • E-retainer Execution
  • Spanish Support and Translation
  • Appointment Scheduling
  • Email Document Delivery
  • Outbound Call Services
  • CRM/CMS Integration


Modern firms require a well-oiled client intake system to be successful. If your practice is struggling internally to respond to inquiries in a timely manner due to busy schedules and multitasking, it might be time to consider an outsourced option.

We understand choosing the right partner can be difficult, which is why we created a resource to help vet potential partners. Download our eBook: Top 10 Questions for Law Firms to Ask When Hiring a Call Center.

Top 10 Questions for Law Firms to Ask When Hiring a Call Center

Tags: Alert News and Company Updates, Videos

A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

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      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

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