Home / Alert Communications Blog / Live Call Answering Services

Live Call Answering Services

Live call answering services

Today's answering services are not just for physicians and businesses handling emergency situations. Customers want to talk to a live person whenever they call. If they reach an answering machine instead, they may very well take their business elsewhere.

Alert Communications' live call answering services provide you with the reliability and dependability you need whenever your customers call -- during regular business hours, after hours and on weekends and holidays.

Get the Alert advantage and start growing your business with these answering service features.

  • 24/7 live answering service – Always there, 365 days a year.
  • Bilingual agents – Same availability, additional customer support.
  • Escalation protocols – Get calls to the right people, right away.
  • Page, patch calls – Pre-screened calls put through to selected number.
  • Capture leads – All the information you need to follow up quickly.
  • E-mail delivery – Receive messages on your mobile phone and/or computer.
  • Voice mail – Wav. files delivered to your e-mail address.
  • Customized reports – Track call statistics so you know what's happening.

Learn more about:

More than a Live Answering Service, The Alert Communications advantage offers businesses a variety of call-answering solutions, including attorney answering services, call center services and bilingual answering services.

Learn More About Alert 

If you are missing calls, stretching your staff thin, and not getting the right people answering your phones with the proper training, do not worry! Let Alert Communications handle all of these details so you can get back to focusing on helping your new clients. To get started, fill out our contact form or give us a call at 844-694-6825.

Subscribe to the Blog

Tags: Call Answering Best Practices

A Blog for Law Firms:

On the Alert Communications Blog we're publishing articles dedicated to helping your law firm improve client intake and increase marketing ROI. Our team of experts regularly research, report on, and write about topics that help us super serve the legal industry, and specifically the personal injury and mass tort sectors.    

Subscribe to Email Updates:

      Talk with Sales Representatives
      For questions regarding services, or to receive a free consultation, please contact one of our sales representatives.

      Schedule Appointment

      Walter Clark
      Walter Clark Law Offices of Walter Clark

      “The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

      See All Testimonials

      Top 5 Mass Torts to Watch in 2019

      Mass torts are unique cases in that there are a large number of plaintiffs versus one defendant (or maybe a few). These cases are often some of[...]

      Bard Hernia Mesh: What You Need to Know

      According to Mass Tort Nexus one of the fastest growing mass torts is Bard Hernia Mesh. Here’s what you need to know if you are looking to get[...]